Privacy Policy

Last updated: 29 January 2025

Headlight Doctor ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website at headlightdoctor.co.uk.

1. Who We Are

Headlight Doctor is a mobile headlight restoration service operating in Rotherham, Sheffield and Doncaster, South Yorkshire. For any privacy-related queries, contact us at 07464 698335.

2. What Data We Collect

We may collect the following information:

• Booking form data: Your name, email address, phone number, vehicle details and preferred booking date, submitted voluntarily through our booking form.
• Analytics data: Anonymous usage data such as pages visited, time on site and referral source, collected via Google Analytics 4 — only if you consent to cookies.

3. How We Use Your Data

• To respond to your booking enquiry and arrange your appointment.
• To contact you about your booking (phone or email).
• To understand how visitors use our website so we can improve it.

We do not use your data for marketing unless you have explicitly opted in. We do not sell or share your personal data with third parties for their marketing purposes.

4. Cookies

Our website uses the following cookies:

• Google Analytics (_ga, _ga_*): These cookies help us understand how visitors interact with our website. They collect anonymous data about page views, session duration and traffic sources. These cookies are only set if you click "Accept" on our cookie banner.
• Cookie consent (localStorage): We store your cookie preference locally in your browser so we don't ask you again on every visit.

You can change your cookie preferences at any time by clearing your browser's local storage for this site.

5. Third-Party Services

• Google Analytics 4: Processes anonymous analytics data. Google's Privacy Policy.
• FormSubmit.co: Processes your booking form submissions. Your form data is sent via FormSubmit.co to our email. FormSubmit Privacy Policy.

6. Data Retention

Booking enquiry data is retained for up to 12 months after your last interaction with us. Google Analytics data is retained for 14 months (Google's default).

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for cookies at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, contact us on 07464 698335.

8. Data Security

We take reasonable steps to protect your personal information. Our website is served over HTTPS to encrypt data in transit. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.